We understand that unanticipated events happen occasionally in everyone’s life and will work to help accommodate these events.  However, in our desire to be effective and fair to all clients, the following policies are honored: 

24 hour advance notice is required when cancelling an appointment/class. This allows the opportunity for someone else to schedule an appointment/class. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment/class. If we are able to book a client during your original appointment time, a cancellation fee will not be charged.  This amount must be paid prior to your next scheduled appointment/class. 

No-shows
If you either forget or consciously choose to forgo your appointment/class for whatever reason, you will be considered a “no-show.”  You will be charged for the full amount of your “missed” appointment/class. 

Late Arrivals
Massage Therapy/Cryosauna Appointments: If you arrive late for massage, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. 

Fitness/Yoga Class: If you arrive more than 5 minutes late to a yoga class, you will be considered a no-show and unable to enter the class as it will disrupt the other students in class.